Terms and Conditions
Price & UK Delivery
The price you will pay for the goods is the price in the email confirmation. Full payment for goods is required before dispatch (any deposits taken are non-refundable). Where applicable you shall be given an estimated time for delivery at the time your order is placed. Where goods become available for delivery at different times we reserve the right to deliver them in stages. Liability for the goods passes to you upon delivery.
Standard Delivery (1-3 Working Days)
For orders between £0.00 – £299.99 (excl. VAT) standard UK delivery is £15.00+VAT
For orders over £300.00 (excl. VAT) standard UK delivery is FREE
Typically, if you place your order before 2.30pm Monday – Thursday, the order will be dispatched the same day via a next day carrier. Typically orders placed after 2.30pm on a Thursday until 2.30pm on a Friday will be dispatched same day for a Monday delivery. Orders placed after 2.30pm on a Friday until 2.30pm on the Monday will typically be dispatched on the Monday.
For deliveries outside of the UK mainland your order may incur an additional charge. You will be contacted after your order has been processed to make payment for the extra carriage charge. If you have any queries regarding this, please contact us directly on +44 (0) 161 796 7268 before placing your order.
In addition to your statutory rights, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item less a handling charge of 25% of the returned goods order value subject to a minimum handling charge of £20+VAT. We reserve the right to send back items to you that have been returned to us after 28 days unless they are faulty.
We will only accept the return of opened items if they are faulty due to manufacturing defects and all returned goods will be individually tested to determine the cause of fault before a refund or replacement is issued. We reserve the right to send a replacement for any defective product, and we are not obliged to pay a refund. UAP will therefore not replace tools, machines or hardware broken through misuse or abuse – all such items are non-returnable.
In the event of UAP sending you a replacement for a damaged, defective or wrong items, you must return the original item to us within 28 days otherwise we have the right to charge the price of the replacement item to the payment card used for the original order.
This returns policy does not affect your statutory rights.
Please read our returns policy for more information.
All promotions are on a ‘Whilst Stock Lasts’ basis or a ‘Valid Until’ basis and subject to change or removal without notice. No purchase price is guaranteed until the order is dispatched.
A contract for the sale of any product(s) you order from us is only created once we have emailed your order confirmation after payment has been received.
We will not be legally bound by any factual, imagery or typographical errors on the website or other promotional materials.
Orders are subject to availability of stock.
We reserve the right to delay delivery or to cancel the order or reduce the volume of the goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock out, strikes or other labour disputes (whether or not relating to either party’s work force), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.
Liability and Disclaimer
To fullest extent permitted at law and except in respect of death and personal injury caused by negligence on our part or on the part of our employees we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty condition or other term or any duty at common law or under express terms of the contract for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on our part or the part of our employees or agents or otherwise) which arise from or in connection with the use of the website, the supply of goods or their use or resale by you, and our entire liability under or in connection with the contract shall not exceed the price of the goods, except expressly provided in these conditions. This does not affect your statutory rights.
English law governs these terms, and each part of these terms shall apply to the extent permitted thereby. Any part of these terms which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of these terms nor affect the validity or enforceability of that part in any other jurisdiction.
If you would like to submit any complaints about products or services bought from UAP you can do so by visiting the European Online Dispute Resolution website.